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How do I generate a device log? (Android 4.2 and higher)

(Note: for reasons we don't understand, this doesn't work on some versions of the Samsung Galaxy S4 and Samsung Galaxy Note 3. If you have these devices, please try it; but if it doesn't work we unfortunately don't have any alternatives at this time.)

Setting Up

  1. The device log can sometimes be so big that your email program won't send it, so we use Google Drive to avoid this potential problem. Please make sure you have Google Drive installed and set up properly. To do so, go to the Google Play Store, download and install the Google Drive app, launch it, and log into it with your Google Play account so that you can use the Google Drive app later.
    Screenshot_2016-01-20-13-56-39.png
  2. Look in the Settings app for an entry named "Developer options". If you don't see it, follow these instructions to unhide it.
    DeviceLogAndroid42_01.jpg

    DeviceLogAndroid42_02.jpg

    DeveloperModeConfirm.jpg

Let's Begin

  1. Trigger the problem
    1. If you can, reboot your device first. This will make the log start fresh, which is helpful because it eliminates potential red herrings.
    2. Do whatever you need to do to make the problem happen again.
    3. Exit the app if possible. If not, don't worry about it--move on to the next step.
  2. Generate and send the Log File
    1. Launch the Settings app.
      DeviceLogAndroid42_01.jpg
    2. Click "Developer options".
      DeviceLogAndroid42_02.jpg

      DeviceLogAndroid42_03.jpg
    3. Look for the option "USB debugging" and click it to check the box if it's not already checked. If you checked the box, click OK to confirm that this option should be turned on.
      DeviceLogAndroid42_04.jpg
      • Note 1: Just because the option is named "USB debugging", it does *not* mean that you need a USB cable, nor does it mean that you should connect your device to your computer. All that matters is that the option is enabled on your device.
      • Note 2: Conversely, you shouldn't ignore this step just because you won't be connecting your device to a computer. The option has to be enabled or subsequent steps may not work.
    4. Look for the option "Take bug report" and click it.
      DeviceLogAndroid42_05.jpg
      • If this option is disabled, it's possibly because you didn't check the box for "USB debugging" as described in the previous step.
    5. Click "Report".
      DeviceLogAndroid42_06.jpg
    6. Wait a while (perhaps up to a few minutes or so) while the device compiles the bug report.
    7. Android may ask how you want to send the report. If it does, choose Google Drive.
      Screenshot_2016-01-20-14-03-50__1_.png
      • If it doesn't proactively ask, access your device's notification bar and there should be an entry saying that the bug report has been captured and that you can touch to share it--do so.
        1. DeviceLogAndroid42_07a.jpg
        2. DeviceLogAndroid42_07b.jpg
        3. DeviceLogAndroid42_07c.jpg
        4. DeviceLogAndroid42_07d.jpg
        5. DeviceLogAndroid42_07e.jpg
    8. You should now be in Google Drive. Here, you will be asked where you want to save the log. The best thing to do here is to save it to My Drive so it is easier to find later.

      Screenshot_2016-01-20-12-24-01.png
      • After clicking Save, your device will upload the log to the cloud. This may take a few minutes to complete.
    9. Once the log is finished uploading, open Google Drive, find the file named "bugreport.txt" and access the file options by pressing the ( i ) icon next to it.

      Screenshot_2016-01-20-12-33-37.png
      • This step may look different depending on your device / Android version. Please email us screenshots of where you're getting stuck if you need any help!
    10. Finally, use the "Share Link" option to email us a link so that we can download your log file.

      Screenshot_2016-01-20-12-34-09.png
      • Clicking "Share link" should bring up the following screen. Select your email app of choice (The example used below is Gmail).
        Screenshot_2016-01-20-12-34-24.png
      • Now you have the email titled "bugreport.txt" with the share link already added in the message body. Once you've entered "support@spryfox.com" into the "To:" field, click the Send button!
         Screenshot_2016-01-20-12-34-42.png
      • Done!

Afterwards

  1. If you so choose, rehide the "Developer Options" you unhid in the Setting Up section by following these instructions.
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