Follow

Purchasing issue (iOS 9, latest update) (FIXED!)

UPDATE (12/19/15): 

We've pushed an update which should solve the purchase validation issue. It should be available for download now at the App Store (v01.13.04).  

If you experienced a failed purchase between the dates 12/17/2015-12/19/2015, please make sure you've downloaded this latest version and restart the game while using a steady internet connection. Doing so should make your purchase go through!

 

ORIGINAL MESSAGE (12/18/2015):

If you are on an iOS 9 device running v01.13.02 of Alphabear and the game isn't recognizing your purchases: We are aware of the problem and are currently working on a fix!

We've determined that the bug is caused by how iOS 9 handles some of the new permissions required for sharing Verses links. This unfortunately means that iOS 9 users will not be able to make purchases until we send out another update. We are working on getting this update to you as quickly as we can.

In the meantime, please make sure that you don't close and re-open the game until the update is available. The game is designed to check and verify failed purchases when you open the game. In the current state, however, this is not working properly and it will eventually stop checking for the failed purchase after the 10th attempt. There is a good chance the purchase will go through if you wait and take the upcoming update before restarting the game again.

We're working very hard to rectify this problem as soon as possible. In the meantime, I'm very sorry for the inconvenience.

Sincerely,

Spry Fox Support

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk