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How do I look up my User ID, Game Version, and Sign-In State? (Alphabear)

When troubleshooting, we often need some info from the Options Menu. Please follow these steps to send us what we need.

Mobile Version (iOS/Android)

  1. Open the Options Menu.
    AB_TroubleshootingInfo_1.jpg
  2. In the Options Menu, click the word "OPTIONS" at the top.
    AB_TroubleshootingInfo_2.jpg
  3. An ID should appear across the top.
    AB_TroubleshootingInfo_3.jpg
  4. If the User ID did not appear, repeat Steps 2 and 3 until it does. then proceed to Step 5.
  5. Your screen now displays everything we need from the Options Menu. Please send us a screenshot of it if possible, as there are so many characters in the ID that it would be easy to accidentally make a typographical error.
  6. If for some reason you cannot send us the screenshot, here are the specific items we need. Please double-check for typos (typographical errors) if typing it out, and please note that special characters such as underscore ( "_" ) look a bit odd in this font.
    AB_TroubleshootingInfo_4.jpg
  7. Email the screenshot (preferred) or the info to support@spryfox.com

Hardcover Edition (Mac/Windows)

  1. Open the Options Menu.
    ABHCE_TroubleshootingInfo_1.jpg
  2. In the Options Menu, click the word "OPTIONS" at the top.
    ABHCE_TroubleshootingInfo_2.jpg
  3. An ID should appear across the top.
    ABHCE_TroubleshootingInfo_3.jpg
  4. If the User ID did not appear, repeat Steps 2 and 3 until it does. then proceed to Step 5.
  5. Your screen now displays everything we need from the Options Menu. Please send us a screenshot of it if possible, as there are so many characters in the ID that it would be easy to accidentally make a typographical error.
  6. If for some reason you cannot send us the screenshot, here are the specific items we need. Please double-check for typos (typographical errors) if typing it out, and please note that special characters such as underscore ( "_" ) look a bit odd in this font.
    ABHCE_TroubleshootingInfo_4.jpg
  7. Email the screenshot (preferred) or the info to support@spryfox.com
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