(Note: These instructions are for Alphabear: Hardcover Edition only. To report a problem with Alphabear on a different platform, please go to this page.)
Please email firstname.lastname@example.org with the following information:
- Which operating system is your device running (e.g., Windows 8 SP1 or MacOS 10.12.1)?
- If possible, please send us the Options Menu info described here.
- In which country are you playing? (Sometimes there are issues that only affect a particular geographic region.)
- If the problem involves connecting to either the internet, what kind of internet connection are you experiencing the problem on? E.g., "my home Wi-Fi" or "the Wi-Fi in my local coffee shop." List as many as are relevant.
- Please give us a step-by-step description of what you see when the issue occurs. If relevant, please include screenshots as they are extremely helpful.
- Please try fully exiting the game, then relaunching it. Does this fix the problem, help temporarily, or not help at all?
- Please send us your log file as described here.
- Please send us your save files as described here.